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Policies, Terms and Contact Information

Connecting Rods .net contact information

Please feel free to contact us in the manner that is most convenient for you. Our normal hours of operation are from 10:00am to 6:00pm EST, Monday through Friday. However if you need to contact us at times other than these please leave a message on our answering system or e-mail us and we will get in touch with you ASAP.

Electronic Mail:

Please use our contact form. This form cuts down on spam and helps us spend more time helping customers and less clearing out spam.

Telephone: 804-779-0888 Phone desk hours are 10am to 6pm Eastern USA Time Zone

Live Online Chat ( when representatives are available)

LiveZilla Live Help


 

Mail:

Connecting Rods .Net
6520 Boundary Run Drive
Mechanicsville, VA 23111

Privacy Policy Statement Page


How to order parts or service:

Use our online shopping cart system for parts that are currently in the automated parts listing.

You may call: 804-779-0888 during the hours of 10am to 6pm, EST, Monday through Friday

Use our Contact Form

Or order by mail:

Connecting Rods .Net
6520 Boundary Run Drive
Mechanicsville, VA 23111

Payment
We are happy to accept payment by Visa, MasterCard, Discover, Certified Check, Money order and the PayPal online payment service. We are happy to accept personal or business checks, but your order will not ship until the check clears your bank.

Shipping and Handling
Many forms of shipping are available on most items. We ship by UPS, and USPS. Air and priority shipping is available. Our parts prices do not include shipping, so shipping costs will be added to your order. Orders of under $100 and shipping to USA addresses are subject to a handling charge. The handling charge is $7.50 for orders of $0.00 to $49.99 and drops to $5.00 for orders of $50 to $99.99. Orders of over $100, shipping to USA addresses, will not be charged any handling fees. All International orders are subject to a handling fee of $15.00.

Returns and Exchanges
If you have a problem with any items that you purchase from us, please contact us and we will do our best to correct the problem. A return authorization number is required to return any items, for any reason. There is a 20% restocking fee for returned items or exchanges, that are not defective. If you need to return an item, contact us for a RA number and return the new/unused item in the original box prepaid within 30 days with a copy of the invoice for a refund/exchange. NO returns will be accepted without a copy of the original invoice, or after 30 days. Return all new/unused product(s) in their original packaging. Send the package pre-paid (UPS or US Postal Service INSURED) to: Connecting Rods .Net 6520 Boundary Run Drive Mechanicsville, VA 23111 . No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges.

Warranties and Defects
Inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the carrier. Since many of the items we sell are intended for racing purposes, most do not carry any warranty. Items that do have warranties, have warranties issued by the manufacturer of the parts and any warranty claim will have to be made directly with the manufacturer of the part. Items still under manufacturers warranty may have to be inspected by a factory representative before a refund or exchange can be authorized.

Pricing
We make every effort to insure the accuracy of the information and prices presented on this website, however, all prices are subject to change. If any price is found to be different than the price displayed to you at the time you place your order, we will contact you and discuss the difference with you BEFORE taking any action on your order. After discussing the change with you, we will either proceed with the order or cancel it based on your instructions. Errors in typographical content, pricing and photography are subject to correction and may change without notice. Connecting Rods .Net will not honor prices which are incorrectly listed or have changed since being listed here. Current prices can always be verified by contacting us.

Affiliate Relationships
Motorsports Parts Corporation is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

For products that we do not inventory and sell directly, we may also provide links to other sites we trust, that provide performance and racing related products we feel may be of interest to our customers. We may earn an advertising fee, as an affiliate from some of those sites.

Effective 01/03/2007

Connecting Rods .Net Privacy Policy

Privacy Notice Table Of Contents:

  1. Our Commitment To Privacy
  2. The Information We Collect
  3. How We Use Information
  4. Our Commitment To Data Security
  5. Our Commitment To Children's Privacy
  6. How To Access Or Correct Your Information
  7. How To Contact Us

Our Commitment To Privacy

We are providing this notice to share with you our efforts to better protect your privacy. The information presented here explains our online information practices regarding the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the Connecting Rods .Net website. At  various locations on our website we may request certain personal information from you. This mainly occurs in our shopping cart system when you place an order. We occasionally also provide feedback forms, registration forms, customer surveys, etc. where we may also request information from you. The types of personal information we may ask for are as follows:

    Name
    Address
    Shipping Address
    Email address
    Telephone numbers
    Credit/Debit Card, PayPal or other payment type information

When placing an order, you may request that your shipment be sent to an address other than your own. If you do this we have to ask you for some personal information for the person that we will be shipping your order to. The information we will request for the person your shipment is to be sent to is as follows:

    Name
    Address
    Daytime Phone Number

The Way We Use Information:

The information you provide about yourself when placing an order is used by us only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order and shipping of the order to you or an agent that you designate.

Any information you provide about someone else when placing an order is used by us only to ship your and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer Gift Ideas which you can personalize when you order them for another person.  Information you provide us to enable us to prepare and provide the gift certificate is only used for that purpose, and it is only disclosed to the person receiving the gift and any parties necessary to complete that order.

We use email addresses provided by our customers to answer the email we receive. We will also use those e-mail addresses to send updates regarding the status of your order and shipping information. Such addresses are not used for any other purpose and are not shared with outside parties. We also offer e-mail programs to our customers to update them on special sales, technical updates, etc. These e-mails are distributed only to customers who have supplied their e-mail address to us. All of our special sale e-mails, technical notes, updates, etc. include a link that you may use to be removed from our mailing list.

You can register on our website if you would like to receive notifications of special sales. technical information and updates on our new products and services.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and protect the information we collect from our customers.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we know to be under age 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by calling us during normal office hours of 10am to 6pm EST, Monday through Friday excluding holidays, or by e-mailing us anytime by using our contact form. You may also mail our office at Connecting Rods .Net 6520 Boundary Run Drive, Mechanicsville, VA 23111 USA. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 804-779-0888 between the hours of 10am and 6pm, EST, Monday through Friday or send us an email anytime by using our contact form.

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